Get ready to join our energetic team as a Partnership Strategy & Operations Manager for our SaaS product, NiceJob! At Paystone, we're shaking things up in the world of small business growth, serving over 30,000 ecstatic clients. We need an enthusiastic and experienced Business Operations or Program Operations professional to join us with the experience necessary to own, develop and manage key components of the Partner Experience.
NiceJob helps small business clients grow through the power of online reviews and customer referrals, by turning their customers into vocal advocates - something we call Customer-Driven Growth. Partnerships is a core part of our strategy and we’re looking to add an experienced partner professional to help continue our upward trajectory and take us to the next level.
Your Job
As the Partnership Strategy & Operations Manager, you will drive the operational rhythm for our external vendors, tackling problems and driving operational alignment to help our vendors align their goals with our objectives and sales targets. This role will work extensively with leaders from various functional teams; we need someone who can clearly communicate ideas to both technical and non-technical stakeholders, drive process implementation and change at scale, and own vendor programs and processes. Bring your ownership mindset, passion for Partnership, and determination to be the best, and join us as we continue to expand!
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Why join us?Our team is a bunch of passionate, motivated individuals who love pushing boundaries and doing what's right. We're all about helping real people solve their problems and having a blast while doing it!
And guess what? The NiceJob Partnerships team is breaking records left and right. We're on track to skyrocket sales by a jaw-dropping 300% in 2023! That means now is the perfect time to jump aboard and experience a turbocharged career, tackling exciting projects and conquering thrilling challenges.
Your Focus
- Shape Paystone’s partner strategy and plans, through data-driven analyses.
- Gather and synthesize relevant data, lead analyses and develop recommendations around strategic and operational partner initiatives.
- Persuasively communicate practical strategy recommendations to key partners and internal stakeholders.
- Develop and lead a robust operating model to ensure partner strategy is implemented and its expected impact is realized and targets are met; bringing your insights and recommendations on how to continuously improve value creation.
- Establish a collaboration network across different Paystone teams, working side-by-side with multiple teams and being the "connector" that enables a well-oiled cross-functional partnership strategy and execution.
Who You Are
- Experience in either call center operations or a management consulting firm, ideally with technology experience with strong experience influencing cross-functional multidisciplinary teams.
- Successful in dynamic environments, rapidly anticipating and adapting to shifting priorities.
- Ability to rapidly assess high-level & ambiguous problems, define scope and options, then evaluate and recommend partnership strategy to address critical business issues.
- Proficiency in using Salesforce, Excel, partner management software, and other relevant tools.
- Strong understanding of sales processes, lead generation, and pipeline management.
Perks & Benefits
- Compensation tied to market data (we user Mercer)
- We reward for contribution
- Everyone gets Equity
- Unlimited Vacation - yes, for real
- We’re committed to career development
- Work from home
- Company Events
- Extended Health/Dental/Vision Care (Day 1)
- Disability insurance (Day 1)
- Employee assistance program (Day 1)
Our Mission
By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.
By helping our clients create better experiences for their customers and then motivating their happy customers to share their experiences with others, our platform creates momentum for our clients to gain more happy customers. In other words, we win when our customers do.
About Us
Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume. We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.
Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**
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